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Case Study

Infinity Tracking

& Intalex Ltd.

Contents

Overview

Infinity Tracking is a Call Tracking and Analytics service provider that assists organisations in getting the most out of their calls and marketing strategies. Infinity is a mid-sized company and has access to various teams of staff; in total, there are 135 employees in the company, and it has several offices in London and Manchester; it works with clients across such sectors as media, technology, advertising, and others. When Infinity started to grow in size and number of branches corporate network became a necessity for efficient work of the company’s departments and helpful when it comes to teamwork.

Challenges Faced by Infinity Tracking

As Infinity Tracking grew, the company encountered several challenges: As Infinity Tracking grew, the company encountered several challenges:

Office Locations and Collaboration

Infinity, having offices in London and Manchester, looked for an opportunity to enhance the cooperation of the teams with the use of tools and technologies most suitable for meetings and teamwork.

Transition to a Cloud-Only Environment

Infinity required has been moved completely to the Cloud which increases stability, reliability and accessibility, as the company was originally using on-site server estate.

Device Management

Being an organisation with a multicultural team, Infinity limited IT administrators’ ability to adequately secure and manage macOS and Windows devices that were in use across the company.

Integration of Phone Systems with Microsoft Teams

Over at Infinity, the current phone system had to be connected to Microsoft Teams to address issues of social distancing and enhance the ease of communication with the employees.

Comprehensive IT Support

Having staff, who work in different locations and/or from home, means that Infinity had an urgent need for a comprehensive around-the-clock helpdesk and captivating on-site support services to resolve technical issues as soon as possible.

Security and Compliance

Since the implementation of an ISO 27001 programme, Infinity had to conform to specific technical controls and security standards.

Solution

  • Cloud Migration
  • Microsoft 365 Business Premium
  • Teams Rooms
  • Intune
  • Call2Teams Integration
  • 24/7 Helpdesk
  • On-Site Support

Intalex Ltd. implemented a comprehensive IT solution to address Infinity Tracking’s challenges

Cloud Migration

Transition to a Cloud-Only Environment: Intalex helped Infinity with the transference from an on-premise server environment to a complete cloud infrastructure. This migration enhanced stability, reliability, and access wherein the staff gained flexibility in reaching the required tools and data from any place.

Microsoft 365 Business Premium

Enhanced Collaboration and Security: Microsoft 365 Business Premium has been introduced successfully throughout the organisation offering sophisticated instruments of cooperation Microsoft Teams, as well as integrated security services at the level of Defender for Office 365. These tools allowed ongoing work between London and Manchester offices as well as with employees who worked from other locations or homes.

Teams Rooms for Improved Collaboration

Meeting Room Enhancements: Logitech Teams Rooms were installed at both offices to ensure that meetings were easy to conduct and used reliable equipment. This technology improved communication since it was characterised by high-quality video conferencing as well as collaborative working for teams located in different geographical locations and also carrying out joint project briefs.

Intune for Device Management

Cross-Platform Device Management: For macOS and Windows devices that were used by the staff of Infinity, Intune was implemented to manage and to secure them. This helped to make sure that all the devices did not possess any unwanted software, was up to date with company standards and was safeguarded from any threats.

Call2Teams Integration

Phone System Integration: The previous phone network was connected to Microsoft Teams through the Call2Teams add-on; this made it easier for people in the organisation to keep in touch by voice or video.

24/7 Helpdesk and On-Site Support

Comprehensive IT Support: Intalex ensured that there was provision of a 24/7 help desk assistance with a view of addressing any technical problems that might be experienced by the staff. Furthermore, for direct support of users with IT-related issues, IT support facilities were provided on-site twice per week in both Manchester and London.

ISO 27001 Programme Participation

Security and Compliance Management: Intalex was also involved in implementing Infinity’s ISO 27001 programme; the firm was responsible for handling many of the technical controls and guaranteeing that IT to a great extent complied with the ISO 27001 standards.

Results and Benefits

The implementation of these solutions by Intalex Ltd. brought significant improvements to Infinity Tracking’s operations: The implementation of these solutions by Intalex Ltd. brought significant improvements to Infinity Tracking’s operations:

Improved Stability and Reliability

The change to a cloud-only environment helped to do away with the problems connected to the on-site server estate, making for a much better IT structure.

Enhanced Collaboration

Microsoft 365 Business Premium, and in particular Teams Rooms enhanced the communication and cooperation between the office in London and Manchester as well as with staff working from home. Concurrently, the closer integration of the phone system with Microsoft Teams made it easier to work with.

Effective Device Management​

Intune, which is a Microsoft tool, allowed Infinity to properly control and protect all devices at the organisation and its compliance with threats.

Comprehensive IT Support

The helpdesk service available throughout the year helped address technical problems during working hours and the support received on-site helped fix the issues without much hindrance to work.

Security and Compliance

This was possible through participation in the ISO 27001 programme and thus allowed Intalex to assure Infinity of the security as well as compliance of its IT infrastructure.

Customer Testimonial

"Intalex Ltd. has been instrumental in transforming our IT infrastructure, providing us with the stability, security, and support we need to operate effectively across multiple locations. Their expertise in managing our cloud migration, device management, and collaboration tools has significantly improved our operations. The integration of our phone system with Microsoft Teams has been a game-changer, and the ongoing support they provide has been invaluable."

Head of IT,

Infinity Tracking

Conclusion​

Successfully, Infinity Tracking has been addressing operational challenges through the following focuses: Cloud migration and implementation of Microsoft 365 Business Premium, Teams Rooms, Intune, Call2Teams integration, and IT support services. Some of Intalex Ltd.’s solutions were designed specifically to increase collaboration, increase security and provide reliable IT support for Infinity – so that they could maintain quality service to their clients.

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