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Case Study

MediaSense

& Intalex Ltd.

Contents

Overview

MediaSense is an independent, international media consultancy that supports the world’s most successful businesses and organisations to enhance the value derived from their media spending and achieve superior return on investment through world leadership in media management. MediaSense has its offices in London, New York and Mumbai to assist its clients to enjoy monumental strategic, operational and financial changes. Since the company was growing from one establishment to another, MediaSense needed a sound and expandable network of computers to run its operations effectively.

Challenges Faced by MediaSense

As MediaSense grew, the company encountered several challenges.

Global Collaboration

MediaSense had to become a more integrated organisation where people based in London, New York, and Mumbai could work as a single team on large projects that often required cross-border communication and coordination.

Transition to a Cloud-Only Environment

It wanted a fixed, reliable and easily accessible IT platform that is free from an on-site server hence the adoption of a fully cloud-based system for its operations.

Device Management Across Multiple Locations

Having employees using both Mac and Windows devices, MediaSense had to provide an equal level of protection and compliance to all their end points regardless of their physical location.

Comprehensive IT Support

For operation, MediaSense needed dependable 24/7 IT assistance and local on-premise staff to provide one-click assistance to employees in case of computer breakdowns and other technological problems to avoid significant business interruptions.

Security and Compliance

This posed high standards of security and compliance requirements, especially where the offices are dealing with confidential client information.

Solution

Intalex Ltd. implemented a comprehensive IT solution tailored to address MediaSense’s specific challenges

Cloud Migration

Transition to a Cloud-Only Environment: Intalex helped to transfer most of the MediaSense server environments from being based in-site to a total cloud environment. It also improved the stability, reliability, and scalability of IT systems at the workplace so that the employees in London, New York, and Mumbai would be capable of accessing their vital tools and data no matter where they were situated.

Microsoft 365 Business Premium

Enhanced Collaboration and Security: Using the functionality of Microsoft 365 Business Premium the company obtained more enhanced collaboration instruments including Microsoft Teams, SharePoint and OneDrive. These platforms allowed people across the globe to collaborate and communicate effectively and at the same time, Microsoft Defender for Office 365 provides the required security.

Teams Rooms for Enhanced Collaboration

Optimised Meeting Experiences: Intalex fitted Logitech Teams Rooms in all MediaSense offices to provide best-in-class video conferencing that enabled proper virtual meetings and workshops to take place. This brought about a setup that ensured that the geographical gaps that existed between the different teams were closed and the working environment became more collaborative.

Intune for Device Management

Comprehensive Endpoint Security: For effective mobile device management and protection of company devices across various operating systems the solution Microsoft Intune was deployed. This made sure all endpoints were secured according to MediaSense standard, received updates when necessary and safeguarded against possible threats/vulnerabilities.

24/7 Helpdesk and On-Site Support

Reliable IT Assistance: Intalex also availed an around-the-clock call centre to ensure that any problem being faced by MediaSense employees regardless of the geographic location was received and sorted out immediately. Furthermore, there was the provision of local support assets to every local office, including direct support and guaranteeing optimal results for intricate problems.

Security and Compliance Management

Adherence to Global Standards: Intalex was involved in the provision of security and compliance frameworks which were contracted within MediaSense where the company contributed to their ISO 27001 programme. This has entailed guaranteeing that all IT processes and systems comply with international security standards to protect sensitive data belonging to clients.

Results and Benefits

The implementation of these solutions by Intalex Ltd. yielded significant improvements in MediaSense’s operational efficiency and security

Improved Stability and Reliability

The cloud migration led to a strong and more secure/applicable IT structure as there has been a decline in the time taken before services are up and running in the various locations.

Enhanced Global Collaboration

Microsoft 365 and Teams Rooms allowed people to engage collaboratively in real-time means across geographic locations and thus there was productivity improvement, and better team dynamics in handling projects.

Effective and Secure Device Management

Thus, MediaSense was able to get the means of the proper control of all the company devices, along with the maintenance of the unity of the security policies within the company.

Proactive and Responsive IT Support

Help from a 24/7 helpdesk and on-site support meant that technical problems did not remain unresolved for hours and days thus ensuring that the users of the services produced efficient services to their clients.

Strengthened Security and Compliance

Intalex was able to bring professional knowledge and experience into security issues and compliance that helped to guarantee that MediaSense’s IT procedures were protected from risks and complied with the necessary legal regulations that could enhance the clients’ trust.

Customer Testimonial

"Intalex Ltd. has been pivotal in revolutionising our IT infrastructure, providing us with the stability, security, and support essential for our global operations. Their expertise in executing our cloud migration and enhancing our collaborative capabilities has significantly improved our efficiency and service delivery. The ongoing support and proactive approach to security and compliance have been invaluable to our continued success."

Head of IT,

MediaSense

Conclusion​

By following the right approach in cloud migration through Business Microsoft 365 Premium, Teams Rooms, and Intune, coupled with adequate IT support services, MediaSense resolved some of the numerous issues it encountered. Implementing these solutions has not only addressed some of the key challenges enhancing collaboration and operation between London, New York and Mumbai but also has guaranteed to address security needs and compliance issues as well. Consequently, MediaSense is more fortified to go on providing the finest media advisory services to its customers internationally.

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