Case Study
Reliable IT Assistance: Intalex also availed an around-the-clock call centre to ensure that any problem being faced by MediaSense employees regardless of the geographic location was received and sorted out immediately. Furthermore, there was the provision of local support assets to every local office, including direct support and guaranteeing optimal results for intricate problems.
Adherence to Global Standards: Intalex was involved in the provision of security and compliance frameworks which were contracted within MediaSense where the company contributed to their ISO 27001 programme. This has entailed guaranteeing that all IT processes and systems comply with international security standards to protect sensitive data belonging to clients.
The cloud migration led to a strong and more secure/applicable IT structure as there has been a decline in the time taken before services are up and running in the various locations.
Thus, MediaSense was able to get the means of the proper control of all the company devices, along with the maintenance of the unity of the security policies within the company.
Help from a 24/7 helpdesk and on-site support meant that technical problems did not remain unresolved for hours and days thus ensuring that the users of the services produced efficient services to their clients.
Intalex was able to bring professional knowledge and experience into security issues and compliance that helped to guarantee that MediaSense’s IT procedures were protected from risks and complied with the necessary legal regulations that could enhance the clients’ trust.
By following the right approach in cloud migration through Business Microsoft 365 Premium, Teams Rooms, and Intune, coupled with adequate IT support services, MediaSense resolved some of the numerous issues it encountered. Implementing these solutions has not only addressed some of the key challenges enhancing collaboration and operation between London, New York and Mumbai but also has guaranteed to address security needs and compliance issues as well. Consequently, MediaSense is more fortified to go on providing the finest media advisory services to its customers internationally.
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