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Case Study

Rosh Pinah Zinc Corporation

& Intalex Ltd.

Contents

Overview

Rosh Pinah Zinc Corporation (RPZC) can be known as one of the main players in the industry of mining of zinc in Namibia. Celebrated for its boldness, safety, and profitability, RPZC serves global markets and has operations running at all times. It has over 350 employees and maintains ‘60’ servers, all of which are to be monitored with respect to patch management at all points of time. Due to its expansion in operations and increased need for security, RPZC wanted to enhance the have the IT facilities with the assistance of Intalex Ltd.

Challenges Faced by Rosh Pinah Zinc Corporation

As RPZC expanded its operations, the company faced several key challenges:

24x7 Network Operations Center (NOC) Monitoring and IT Support

Due to its operation 24/7 RPZC needed to be closely monitored and have access to IT support in order to guarantee that all key facilities will remain in function. When one is down, the other may be some how incapacitated which may affect the mining of the product.

24x7 Security Operations Center (SOC) Services

Data and Operations were sensitive and RPZC had Several Functional Regulatory compliances that necessitated it to have vast around the 24/7 cybersecurity services for surveillance all threats.

Server Estate Management

In the case of having and operating 60+ servers information needed to be observed and managed and patch management needed to be done in order to have a secure reliable and compliant system.

Device Management

Various devices in the network had to be controlled and protected both, the devices that belong to the people working within the office space and workers who are able to work from home.

Scalability and Reliability

The level of operations at RPZC was growing steadily and to cater for this as well as enhance on the reliability of the mining operations, there was the need for a proper IT structure.

Solution

Intalex Ltd. provided a comprehensive IT solution to address RPZC’s challenges

Microsoft 365 Business Premium

Intune for Device Management: Intune was also implemented for the purpose of managing and securing all corporate owned devices through security polices compliance, up to date software and safety from threats. This also gave RPZC the desired control over a vast array of devices that were utilized on the site and / or offsite.

Sophos MDR Complete

24×7 SOC Services: Sophos MDR Complete offered around the clock security operations center like monitoring, threat Hunting and Response support. This made it possible for RPZC’s important systems to be shielded from cyber threats at all times.

Sophos Email

Email Security: Sophos Email was introduced in the organization to prevent the arrival of phishing, malware, and other types of email-born threats compromising the RCZC communication pathways. This solution provided an important layer of security, of connection and disconnection to and from which all mail was scanned and secured.

Sophos Phish Threat

Security Awareness Training: Sophos Phish Threat enhanced continual security awareness training for RPZC employees to identify and deal with phishing schemes as well as other forms of social engineering. This fostered a culture of vigilance reducing the rate of cyber attacks that could have been considered ‘successful’.

24x7 Helpdesk and NOC

Continuous IT Support: A new helpdesk and network operations center was opened for RPZC to continually require its IT support which Intalex Ltd. provided. This entailed keeping track of activities and maintenance of the 60 servers in their estate with a view of making their system reliable, secure and efficient.

Results and Benefits

The implementation of these solutions by Intalex Ltd. brought significant improvements to Rosh Pinah Zinc Corporation’s IT infrastructure

Uninterrupted Operations

It was supported by the NOC on/off cycle and IT support and therefore RPZC rarely closed down and hence the most important mining processes could go on uninterrupted.

Enhanced Security Posture

Sophos MDR Complete and Sophos Email enabled omission of cyber threats, safeguarding RPZC’s mission-critical operational data and communication lines.

Streamlined Device Management

With Intune, RPZC was able to implement policies and control security for its numerous and varied devices and at the same time make sure that all of the points of connectivity were secure.

Improved Employee Awareness

With the help of Sophos Phish Threat the understanding of the possible threats increased and thus the chances of the employees being tricked into following a phishing link greatly diminished.

Scalability and Reliability

With the help of the IT structure at Intalex Ltd., which entropies constant server monitoring as well as patch management among other services, RPZC’s IT infrastructure has exhibited the right scalability as well as reliability to contain the firm’s growth and productivity rates.

Customer Testimonial

"Intalex Ltd. has been instrumental in enhancing our IT capabilities and security posture. Their 24/7 support, combined with advanced security solutions from Sophos, has ensured that our operations run smoothly and securely around the clock. The integration of Microsoft 365 and the management of our devices, server estate, and network infrastructure have significantly improved our efficiency and reliability, allowing us to focus on our core mission of responsible and innovative mineral extraction."

Head of IT,

Rosh Pinah Zinc Corporation

Conclusion​

By integrating Microsoft 365 Business Premium, Sophos MDR Complete, Sophos Email, Sophos Phish Threat, and helpdesk and NOC services, Rosh Pinah Zinc Corporation, has efficiently overcome its corporate issues. Thus, with the help of Intalex Ltd.’s experience and adjustment of the solutions provided, RPZC can guarantee its further stable functioning in conditions of the development of mining activities.

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